That’s easy to say, but it’s truly part of how we live and work. We work to understand your culture to ensure we provide candidates who will be the right fit for your facility – people who are skilled and experienced, and also passionate about their work.
Compliant, Efficient and Committed.
We Care About Cost And Quality
When working with an outsourced human resources partner like Arbor, you shouldn’t have to choose between price and quality. We have a laser focus on both compliance, as our first priority, and being very efficient in all of our processes. This allows us to be competitively priced for each service we offer while also keeping our shared employment risk to a minimum. Arbor is recognized and routinely audited by many regulatory agencies. We are:
Compliant With Applicable Laws And Regulations
The ACA (Affordable Care Act), Massachusetts Sick Time, Temporary Workers Right to Know Law, and national, state and federal background checks are just some of the regulations we stay informed on and adhere to.
Focused On Risk And Safety
We realize that compliance is the backbone of risk management, for you and for us. We adhere to a wide range of laws, regulations, and best practices, including the ACA, federal and state DOL regulations and rules, background record check requirements, skills and other assessment testing, and more.
We also work with our customers to maximize workplace safety, participate in incident reporting and investigation, provide ongoing performance management, and apply stringent quality assurance practices.
Committed To Workforce Development
Arbor provides employees with training and development opportunities to build their skills and make them better caregivers, improving the quality of the candidates available to you. All of our caregivers have basic First Aid and CPR training and many have specialized trainings in specialty procedures, de-escalation techniques, and more. We also work to provide our Field Associates with exposure to multiple settings.
Managing To Metrics And Improvements
We are continuously improving our processes and tools to allow us to perform our essential services in the most efficient way. We manage against stringent benchmarks for the performance of our people and processes, with your satisfaction being the most important goal.